Privacy policy

Privacy Policy

Effective Date: May 17, 2026

This Privacy Policy describes how Spinello Studios (“Spinello Studios,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, make a purchase, contact us, or otherwise interact with us through spinellostudios.com and related services.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Spinello Studios
Email: spinellostudios@spinellostudios.com
Mailing Address: P.O. Box 6005, Midlothian, Virginia 23112

Information We Collect

We collect personal information that you provide directly, information collected automatically when you use our website, and information provided by service providers that help us operate our store.

Information You Provide

We may collect information such as:

Name
Email address
Billing and shipping address
Phone number, if you choose to provide it
Order details and purchase history
Payment-related information processed through our payment providers
Messages, comments, or other information you submit through our contact form or customer service channels
Marketing preferences, such as newsletter signups

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and device information
Pages viewed
Referring website or source
Date and time of visit
General location information
Shopping behavior, such as products viewed or added to cart
Cookie and similar tracking information

Information From Service Providers

We may receive information from service providers that help us process orders, operate our website, deliver marketing communications, prevent fraud, analyze website performance, and provide customer support.

How We Use Personal Information

We use personal information for the following purposes:

To process, fulfill, and deliver orders
To communicate with you about purchases, shipping, returns, exchanges, or customer service requests
To provide and improve our website, products, and services
To personalize your shopping experience
To send marketing emails or updates if you choose to receive them
To detect, prevent, and address fraud, security issues, or misuse of our website
To comply with legal obligations, tax requirements, accounting rules, and applicable laws
To enforce our policies, terms, and rights

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, improve performance, support checkout, understand how visitors use the site, and, where applicable, support marketing or advertising.

Cookies may be placed by Spinello Studios, Shopify, analytics providers, payment providers, or other service providers. You can control cookies through your browser settings. Disabling cookies may affect certain website functions, including checkout or account features.

Some browsers or devices may allow you to send “Do Not Track” or similar signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to all such signals. Where required by law, we will honor applicable privacy preference signals.

We do not sell your personal information for money. We may share personal information with trusted service providers and partners when necessary to operate our business, fulfill orders, provide services, or comply with the law.

We may share information with:

Shopify, which hosts and powers our online store
Payment processors and checkout providers
Shipping and fulfillment providers
Email and marketing service providers, if you sign up for communications
Analytics and website performance providers
Fraud prevention and security providers
Customer service or business operations providers
Professional advisors, such as legal, accounting, or compliance support
Government authorities, regulators, or law enforcement when required by law

We may also share information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets.

Payments

Payments are processed by third-party payment providers. Spinello Studios does not directly store full payment card numbers. Payment information is handled by our payment processors according to their own security and privacy practices.

Email and Marketing Communications

If you sign up for our newsletter or marketing communications, we may use your email address to send updates, stories, product information, community moments, or other Spinello Studios communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at spinellostudios@spinellostudios.com. Even if you unsubscribe from marketing messages, we may still send transactional or service-related messages, such as order confirmations, shipping updates, or responses to customer service requests.

Retention of Personal Information

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

The length of time we retain information depends on the type of information, the reason it was collected, and applicable legal or business requirements.

Security

We take reasonable measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no website, online service, or method of electronic storage is completely secure. We cannot guarantee absolute security.

Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of your personal information
Object to or restrict certain processing
Opt out of certain marketing communications
Withdraw consent where processing is based on consent

To make a privacy request, contact us at spinellostudios@spinellostudios.com. We may need to verify your identity before fulfilling your request.

United States Privacy Rights

Some U.S. state privacy laws may provide residents with additional rights, including the right to know, access, correct, delete, or obtain a copy of personal information, and the right to opt out of certain data sharing or targeted advertising where applicable.

Spinello Studios does not sell personal information for money. If we use advertising, analytics, or similar technologies that are considered “sharing,” “targeted advertising,” or “cross-context behavioral advertising” under applicable law, you may have the right to opt out of those activities.

You may contact us at spinellostudios@spinellostudios.com to submit a privacy request.

European Economic Area, United Kingdom, and International Visitors

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy laws, you may have additional rights regarding your personal information, including access, correction, deletion, restriction, objection, data portability, and the right to lodge a complaint with a supervisory authority.

We process personal information where we have a lawful basis to do so, such as:

To perform a contract with you, including fulfilling orders
To comply with legal obligations
Based on your consent, such as marketing communications where required
For our legitimate business interests, such as operating our store, preventing fraud, improving our services, and communicating with customers

Because Spinello Studios operates online, your personal information may be processed in the United States or other locations where our service providers operate. These locations may have privacy laws different from those in your country.

Children’s Privacy

Our website and services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us at spinellostudios@spinellostudios.com and we will take appropriate steps to delete it.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services, including social media platforms. We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date above. Your continued use of our website after any updates means you acknowledge the revised Privacy Policy.

Contact Us

For questions, concerns, or privacy requests, contact: